Cancellation and Refund Policy
Package Payment Policy :
(1) 50 % of the total package cost must be deposited as an advance in our Firm’s account to confirm the package. Remaining 50 % of the package cost will be collected on arrival (First day of the Tour).
(2) In case of non-payment either advance or Remaining the Firm has full right to stop the services.
(3) Customers must carry the issued confirmation letter on their trip as it contains important information like confirmed hotel, Cab Details and Service Contact Numbers.
PROCESS OF MAKING ADVANCE PAYMENT :
Advance Payment : It can be done through by using Net banking/Credit Card/Debit Card and Wallets via EBS, CC-Avenue, HDFC gateway, Paytm, Atom etc.
Service Note :
(1) The above package can be customized as per the customer’s Requirement.
(2) In Hill stations Ac will not be used. (Mostly for the North India & North East Region) All vehicles hired are on a point to point basis and not on disposal.
(3) Check in Time is 12:00 Noon & Check out Time is 10:00 AM as per standard Hotel Policies (early check in is subject to availability). NOTE Check in / Check out may vary hotel to hotel / Place.
(4) Meals Timings must be followed as per the instructed time of the hotels. For any un-availed meals, we shall not be responsible.
(5) In few tourist destinations, the facilities of Hotel, Services, and Aids etc. cannot be matched to developed destinations. Hotels in Himachal are categorized on the basis of location, Services and costing and not as per Star Categorization i.e.; 1*, 2*, 3* and so on.
(6) We may have to re-schedule the sightseeing days due to closing of any monument during that particular day as to ensure smooth execution of tours.
(7) Extra cost may be applied for any unexpected event. Any cost arising out of natural calamity or political disturbances are born by the passenger directly on the spot Final confirmation acceptance should be only written basis & No discount will be provided after the issuance of confirmation letter.
(8) Service Charge & Service tax is different.
(9) Firm has a right to reschedule the site seeing days to ensure smooth execution of tours. Guest must carry valid Indian Govt. photo address proof of all the passengers including children.
(10) Suzu Travels shall not be responsible for any delays or cancellations due to Heavy Traffic Jams, blocked roads, technical faults, strikes, natural disasters or any unforeseen event. Such situations may also demand for some extra services vis-a-vis extra cost.
Cancellation & Refund Policy :
(1) There is no contract between Suzu Travels and the client until the Firm has received initial deposit amount of specified tour package.
(2) In case, customer wishes to cancel his/her booking before 15 days of the travel date because of whatsoever reasons, including accident, sickness, or any other personal reasons, non-payment of the package, etc..
Refund Policy for Online Payments :
At Suzu Travels, we value our customers and strive to provide a seamless experience. Our refund policy is designed to ensure transparency and clarity for all online payments. Please find the details below:
Refund Turnaround Time Policy:
Refunds will be processed within 5-7 working days from the date of approval of the refund request.
Once processed, the refund amount will be credited to the customer’s bank account within the same timeframe, depending on the policies of the customer’s bank or payment gateway.
Key Points to Note:
Refund requests must be submitted through the official channels provided on our website.
Refund eligibility is subject to the terms and conditions outlined in the respective booking or service agreement.
In the event of delays due to unforeseen circumstances, customers will be notified promptly.
Suzu Travels is not responsible for any delays caused by third-party payment processors or banks.
How to Request a Refund:
Customers can initiate a refund request by contacting our support team at [info@suzutravels.com] or through the “Contact Us” section on our website.
Ensure you provide all necessary details, including booking reference number, payment details, and reason for the refund.
For further assistance or inquiries about our refund policy, feel free to reach out to our customer support team. We are here to help!
Get in Touch
Email:
info@suzutravels.com
Phone:
+917710544461
2nd:
+918580913516
Office Address
NH103 Roadside , Ghumarwin , Himanchal Pradesh – 174021
Approved By Himachal TourismReg. Also ISO 9001:2015 certified
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