Terms and Conditions

01About Suzu Travels

Suzu Travels is a destination management company based in Ghumarwin, Himachal Pradesh. We plan and arrange holidays across India and to selected international destinations: tour packages, hotel stays, cabs, sightseeing and related services.

Hotels, transporters, airlines, railways and activity operators are independent suppliers. We choose them with care and coordinate your trip with them, and each supplier is also bound by its own rules (for example hotel check-in rules).

“We”, “us” and “Suzu Travels” mean Suzu Travels, NH103 Roadside, Ghumarwin, District Bilaspur, Himachal Pradesh 174021, India. “You” means the person making the booking and every traveller on it.

Suzu Travels is a proprietorship of Sushil Kumar, registered as a Travel Agent with the Department of Tourism & Civil Aviation, Government of Himachal Pradesh (Reg. No. DTO-MND-11-243/2022), and registered under GST (GSTIN 02BLPPK1401E1ZR). You can see both certificates on our Registration & Certificates page.

02Quotes, prices and inclusions

• A quotation is valid for the period written on it and depends on availability until the booking is confirmed.
• Your package includes only the services listed as inclusions in your quotation and confirmation. Anything not listed is excluded, for example: flights or train tickets (unless stated), monument and park entry fees, adventure activities, permits (unless stated), personal expenses, tips, and meals outside the chosen meal plan.
• Meal plans (EP, CP, MAP or AP) are as stated in your confirmation. In a few places meal plans are not available and you buy your own meals.
• Until the booking is confirmed, prices may change if taxes, fuel prices or government charges change. GST is charged as shown in your quotation.
• Photos on our website and in brochures show typical scenes and properties; actual rooms and views can differ.

03Booking, payment and cancellation

• Your booking is confirmed when the advance is received and we send you the confirmation in writing.
• The balance is paid before your trip starts, on the date written in your confirmation.
• Pay only through our Payment page or to the official Suzu Travels accounts listed there.
• Cancellations, date changes and refunds follow our Cancellation and Refund Policy. The advance is non-refundable, and one date change within 6 months is allowed.

04Travel documents and permits

• Every traveller, including children, must carry a valid government photo ID. Hotels may refuse check-in without it.
• Foreign nationals must carry a valid passport and visa, and are responsible for meeting India’s entry rules. For international trips, each traveller is responsible for their own passport, visa and entry requirements.
• Some areas need permits (for example parts of Spiti, Ladakh and the North East). We help arrange them when they are part of your package; permit rules and fees are set by the authorities and can change.
• Please give us correct names and details. We are not responsible for problems caused by wrong or incomplete information.

05Hotels and stays

• Standard check-in is 12:00 noon and check-out is 10:00 AM; timings vary by hotel. Early check-in and late check-out depend on availability.
• In hill destinations, hotels are graded by location, services and cost rather than star rating.
• If a booked hotel becomes unavailable, we arrange another of a similar or higher category.
• Guests must follow each hotel’s rules. Any damage or extra charges at the hotel (minibar, room service, extra bed) are paid by the guest directly.

06Cabs and transport

• Vehicles are booked as per your itinerary, point to point, and are not at disposal. Extra kilometres or extra days are charged separately.
• Air-conditioning is not used in vehicles in hill areas.
• At some destinations, local rules allow only local taxis to certain sightseeing points; when this applies, it is noted in your itinerary.
• For safety, drivers may decline to drive at night on mountain roads or in bad weather.

07Health, safety and conduct

• High-altitude places such as Ladakh, Spiti, Kedarnath and Rohtang can affect health. Please check with your doctor before travelling, especially with children, older travellers or medical conditions.
• Adventure activities (paragliding, rafting, skiing, treks and similar) are run by independent operators, and you take part at your own risk.
• We recommend travel insurance for every trip.
• Please follow the advice of drivers, guides and local authorities, and respect local customs and the environment.

08Events beyond our control and liability

• Suzu Travels is not responsible for delays, changes or cancellations caused by events beyond our control, such as bad weather, landslides, road closures, traffic, strikes, curfews, government orders, epidemics, technical faults or natural calamities. Extra costs arising from such events are paid by the guest.
• We are not responsible for loss of or damage to personal belongings.
• Our liability for any claim is limited to the amount you paid us for the service concerned.

09Photos, videos and reviews

If you send us photos or videos from your trip, or post a review, you allow Suzu Travels to use them on our website and social media without payment. We will remove any of them if you ask us at info@suzutravels.com. Please send only material you have the right to share.

10Using our website

• The content of suzutravels.com (text, photos, videos and design) belongs to Suzu Travels or is used with permission, and may not be copied for commercial use.
• We try to keep the website accurate, but itineraries, prices and availability are confirmed only in your written quotation and confirmation.
• Our Privacy Policy explains how we handle your personal information.

11Changes to these terms

We may update these terms from time to time. The terms on this page on the date your booking is confirmed apply to that booking. Last updated: 28 September 2026.

12Complaints, law and jurisdiction

If something goes wrong during your trip, please tell us straight away on +91 70874 88961 so we can fix it on the spot.

Grievance Officer, Suzu Travels
Suzu Travels, NH103 Roadside, Ghumarwin, District Bilaspur, Himachal Pradesh 174021, India
Email: info@suzutravels.com · Phone / WhatsApp: +91 70874 88961

We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.

These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts at Bilaspur, Himachal Pradesh.