About Suzu Travels
Our story
Born in the mountains of Himachal
Who is Suzu Travels?
Suzu Travels is a Himachal-based travel agency and destination management company (DMC), founded in 2019 in Ghumarwin, District Bilaspur, and registered with HP Tourism (Reg. No. DTO-MND-11-243/2022). It plans and runs complete tours — hotels, cabs, sightseeing and meals — across Himachal and the rest of India, for travellers and for travel-agent partners.
We are not an aggregator sitting in a city office. We live in Himachal. We know the roads, the hotels, the passes and the seasons — when Rohtang opens, which Spiti road is shut by snow, which hotel in Manali has the view you were promised. That local knowledge is what makes a Suzu itinerary work on the ground, not just on paper.
From one desk in Ghumarwin we have grown into a full-service team with departments for sales, reservations, operations, marketing, accounts and customer experience. Himachal is still our home ground; today our planners also run trips to Kashmir, Ladakh, Uttarakhand, Rajasthan, Goa, Kerala, the Andamans and India’s great pilgrimages.
Every traveller should get a genuine, safe and unforgettable experience of the Himalayas and of India.— Our mission since day one
- No middlemen
- Direct hotel inventory
- Own taxi fleet
- Local guides
- 24/7 on-trip support
Our journey
Seven years, one road
From a single office on the Shimla–Dharamshala highway to a team that plans trips across India. Swipe through the reel.
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2019
Founded in Ghumarwin
Suzu Travels opens in Ghumarwin, District Bilaspur — Himachal trips planned by people who live in Himachal.
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2021
Kashmir & Ladakh, officially
GST registration in January 2021, and the first Kashmir and Ladakh packages join our Himachal tours.
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2022
Registered with HP Tourism
Registered Travel Agent with the Department of Tourism, Government of Himachal Pradesh — Reg. No. DTO-MND-11-243/2022.
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2023
Our own taxi fleet
Innova, Tempo Traveller and SUVs on our own roster, so ground transport is in our hands, not a stranger’s.
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2024
200+ agent partners
Travel agents from Delhi to Chennai start sending us their Himachal, Kashmir and Ladakh guests.
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2025
5,000+ travellers
We cross 5,000 happy travellers, and our HP Tourism registration is renewed until 2028.
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2026
Now
Pan-India and beyond
Kerala, Goa, Rajasthan and the Andamans, new pilgrimage, mountaineering and adventure guides — and holidays abroad.
Drag or swipe the film strip
The crew
Meet the people who plan your trip
13 people across sales, reservations, operations, marketing and finance — most of them from Himachal, many with a master’s degree in tourism. When you call Suzu, one of them answers.

Leadership
Mr. Sushil Kumar
Managing Director
Sales, marketing & business growth
Sushil Kumar leads Suzu Travels' overall sales, marketing, lead generation, business growth and client escalations. He sets the growth strategy, the digital-marketing direction, sales performance and the customer-experience standards behind every trip, and takes the key business decisions that keep operations smooth and services trusted.

Leadership
Sujata Rai
Director – Finance & Operations
Operations & financial strategy
Sujata manages finance, accounts, lead distribution, internal workflows and team coordination across sales, reservations and operations. She keeps communication smooth, follow-ups on time and processes organised, so customers and team members both get quick, efficient support.
Suhail Akhtar
Business Development Manager
Reservations & B2B setup
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Suhail has been with Suzu Travels since 2019, handling sales and reservations. He manages hotel bookings, travel arrangements and client enquiries every day, works closely with B2B clients and partners on bookings, pricing and availability, and coordinates with hotels and vendors so confirmations happen properly and without delays.
Shashi Rai
Business Relationship Manager
Nepal desk · itineraries & documents
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Shashi prepares travel itineraries and shares arrangements and schedules with the right staff, gets approvals for requests beyond set limits, and advises travellers on documents such as visas and passports. She is the single point of contact for travellers from Nepal planning an India tour.
Kamal Chandel
Team Leader
All domestic destinations
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Kamal holds a Master's degree in Tourism and has 10+ years in the travel industry. He leads sales enquiries and bookings, knows Indian destinations — North India especially — inside out, and guides customers on package options, hotels, pricing and booking details from the first call to the final confirmation.
Gopal Thakur
Senior Destination Planning Manager
All India · Kashmir to Kanyakumari
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Gopal has 8+ years in travel and tourism across operations and client servicing. He handles tour operations, vendor coordination and itinerary planning for individuals and groups, keeps timelines tight and details right, and is experienced at resolving on-ground situations whenever they come up.
Anshul Thakur
Senior Tour Planning Manager
Pan-India customised packages
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Anshul has 8+ years in hospitality and tourism and a Master's degree in Tourism. He takes time to understand each traveller's preferences and budget, suggests the options that fit, manages bookings and stays involved until every arrangement is in place and every concern is answered.
Pooja Thakur
Senior Travel Sales Strategist
Destination expert – Pan India
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Pooja has worked in travel since 2016. She crafts personalised trips with advice on destinations, local culture, traditions, weather and must-do experiences, and has planned journeys across Himachal, Uttarakhand, Ladakh, Kashmir, the Northeast and South India.
Purvi Thakur
Pre-Sales Travel Consultant
Himachal & Kashmir expert
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Purvi helps travellers plan trips around their interests, budget and preferences. With a strong interest in Himachal Pradesh and Kashmir, she shares practical insights on places, weather and local experiences so travellers can decide with confidence from the very first conversation.
Chunnu Bhatia
Pre-Sales Travel Consultant
Himachal & Kashmir expert
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Chunnu handles customer enquiries and bookings every day, mainly for Himachal and Kashmir. She understands what each traveller is looking for, guides them through package options, pricing and hotel choices, and stays in touch through the booking process until the plan is final.
Kanchan Thakur
Reservation & Inventory Manager
Hotels, transport & itinerary execution
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Kanchan holds a Master's in Tourism and Travel Management and has 3+ years in travel operations and reservations. From Himachal herself, she knows the destinations, routes and hospitality standards, and makes sure hotel bookings, transport and itinerary execution are accurate and confirmed on time.
Ashiya
Reservation & Inventory Manager
End-to-end booking & on-ground services
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Ashiya holds a Master's in Tourism and Travel Management and has 3+ years in the travel industry. From Himachal Pradesh, she manages end-to-end bookings — hotels, transport and on-ground service coordination — with accurate details, timely updates and smooth execution.
Palak
Digital Marketing & Web Administrator
Website, campaigns & online booking
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Palak drives the brand's digital presence through online marketing campaigns and looks after website administration, so every traveller gets a smooth experience from first click to booking.
Tell us where and when — the right person from this team replies within 30 minutes.
First contact and reservations — they find the right trip and set up B2B bookings.
Destination planners who build and run itineraries end to end, from Kashmir to Kanyakumari.
Senior sales strategy — personalised trips for travellers who want every detail just right.
India network
From a Himachal HQ to every corner of India
Our head office is in Ghumarwin. Our partners are travel agents in 12+ cities who trust us with their guests — and our travellers go from Ladakh to the Andamans.
200+ authorised travel agents
Active B2B partners by city. Arcs show where bookings come from — every one of them is handled from our Himachal office.
Where we take travellers
Himachal is our home ground. These are the regions our planners run every season — tap one to see the trips.
Map shows the official boundary of India. Boundary data: DataMeet India community (CC BY 4.0 / CC0). Partner counts are approximate.
How we are organised
Eight departments, one trip
Every stage of your trip has an owner — so the person answering your question is the person who can fix it.
Sales & Enquiry
We answer enquiries from travellers and agents within 30 minutes on WhatsApp, phone and email — every day.
- Enquiry handling
- Custom itineraries
- Package pricing & quotes
- Group bookings
Reservations
Hotels, vehicles, activities and vouchers. Every booking is double-confirmed before you travel.
- Hotel reservations across India
- Cab allocation
- Activity bookings
- Vouchers & changes
Tour Operations
The ground team that makes the plan happen — drivers, guides, check-ins and emergencies.
- Driver & guide coordination
- 24/7 on-trip support
- Emergency handling
- Quality checks at every stop
Marketing & Digital
Instagram, YouTube, Google and this website — the content that inspires your next trip.
- Social media
- Google Ads & SEO
- Content creation
- Email campaigns
B2B & Travel Agents
Net rates, quick confirmations and a dedicated desk for our agent partners.
- Agent onboarding
- Net-rate quotations
- White-label itineraries
- Priority booking support
Accounts & Finance
Payments, GST invoices, refunds and commissions — fully transparent.
- Invoices & GST billing
- Payment collection
- Refund processing
- Agent payouts
Customer Experience
After the trip we follow up, listen and fix — and look after repeat travellers.
- Post-trip feedback
- Complaint resolution
- Review management
- Repeat-traveller benefits
Management
Strategy, partnerships and quality — the standards every department works to.
- Strategic planning
- Hotel & partner negotiations
- Quality assurance
- Policy & compliance
B2B partner network
Travel agents: we are your team on the ground
More than 200 agents across India hand us their Himachal, Kashmir, Ladakh and Uttarakhand guests. You keep the client; we run the trip as if it were our own.
Competitive net rates
Net B2B rates in Himachal — add your margin and sell with confidence.
Fast confirmations
Hotel and vehicle confirmations within about 2 hours of a booking request.
White-label itineraries
Itineraries in your agency’s branding, ready to send to your client.
A dedicated B2B manager
One point of contact for bookings, changes and support.
Flexible payment terms
Credit facility for established agent partners.
Real-time availability
Check hotel and cab availability on WhatsApp or email.
In travellers’ words
Trusted by thousands of travellers
Google rating · 390 reviews
We have recently completed our Himachal tour with Suzu. Had wonderful experience with suzu travels from Chandigarh Shimla,manali dharmshala , delhjousi and Amritsar .So thanks Gopal thakur speciallly they arranged pure veg restaurant and hotels. The driver Rushi thakuer thanks for nice and…
DR. LUCKY: Dear Suzu Travel Team, Our trip has been completed successfully, and we would like to express our heartfelt thanks to the entire team. Everything was well-organized, comfortable, and enjoyable throughout the journey. Your excellent planning, support, and attention to detail made this…
⭐⭐⭐⭐⭐ "First time Kerala trip ka best experience raha! "Humne Durgapur-Kolkata se Cochin aur Kanyakumari tak ka pura Kerala tour Suzu Travels ke sath book kiya tha. Unki communication aur customer guidance bilkul exceptional thi! Personalized service aur expert advice ne pure safar ko bohot smooth…
Excellent service provided by suzu travels especially Mr Anshul and Miss Kanchana and not forgetting the driver sunil also. All the hotels in Amritsar,Dal housie, and Dharmshala provided by them were excellent with good locations and services . Will recommend to anybody who wants to travel to…
⭐️⭐️⭐️⭐️⭐️ Suzu Travels ke saath Manali ka trip kaafi organized aur memorable raha, aur main inki professionalism aur hospitality se behad impressed hoon. Shuruat se hi booking process kaafi smooth tha aur team ne hamari pasand ke hisaab se ek behtareen itinerary plan ki thi. Humein jo hotels…
Had a wonderful experience with suzu travels. We had a trip starting from Delhi-Shimla-Manali-Dharamshala-Dalhousie-Amritsar. The experience was very nice. Our pilot Vikas Thakur, is the best support of the team, very experienced driver, and very corporative person. Ashiya Ma'am supported us even…
सोहेल हम महाराष्ट्र आहे और कुल्लू मनाली शिमला फिरण्यासाठी आलेलो आह आमचे राहण्याचे जेवणाचे व्यवस्थित व्यवस्थित मार्गदर्शन खाना पिना हॉटेल घूमने का सब कुछ व्यवस्थित कुछ केलेला आहे धन्यवाद
खूप छान व्यवस्था केली राहायची,जेवणाची सोय एकदम मस्त होती,जो गाइड होता आमच्या बरोबर एकदम भारी होता,सोहेल एक नंबर माणूस
We listen
Complaints, suggestions & feedback
Your experience matters more than anything. If something went wrong, or you have an idea, we want to hear it — and we will act on it.
File a complaint
Had an issue during your trip? Tell us exactly what happened — we resolve complaints within 24 hours.
Share a suggestion
Have an idea to make our service better? We genuinely welcome feedback from travellers and partners.
Leave a review
Had a great trip? Your Google review helps other travellers choose us — and makes our team’s day.
Business enquiry
List your hotel, partner with us or become an authorised travel agent.
Good to know
Questions people ask about us
Straight answers about who we are, how we work and how to reach us. Anything else? Ask on WhatsApp.
Who owns Suzu Travels?
Suzu Travels is owned and run by Sushil Kumar, its Managing Director, who leads sales, marketing and business growth. Sujata Rai is Director of Finance & Operations. The business is registered for GST (GSTIN 02BLPPK1401E1ZR) as a proprietorship of Sushil Kumar.
Is Suzu Travels a registered and genuine travel agency?
Yes. Suzu Travels is a registered Travel Agent with the Department of Tourism & Civil Aviation, Government of Himachal Pradesh — Reg. No. DTO-MND-11-243/2022, valid to December 2028 — and has been GST-registered since January 2021. You can see both on our certificates page. Travellers rate us 4.7★ on Google from 390 reviews.
Where is the Suzu Travels office?
Our head office is on NH-103 Roadside, Kulahru, Ghumarwin, District Bilaspur, Himachal Pradesh 174021 — on the Shimla–Dharamshala highway. It is open every day from 9 am to 8 pm, and on-trip support runs around the clock on +91 70874 88961.
What is a DMC, and what does Suzu Travels do?
A DMC (destination management company) is a local company that plans and runs everything on the ground — hotels, cabs, sightseeing, guides, permits and activities. Suzu Travels does this for travellers who book with us directly and for travel agents who send us their guests.
Which destinations does Suzu Travels cover?
Himachal Pradesh is our home ground — Shimla, Manali, Spiti, Dharamshala, Dalhousie and beyond. We also run trips to Kashmir, Ladakh, Uttarakhand and the Char Dham, Rajasthan, Goa, Kerala, the Andamans and India’s major pilgrimages, plus holidays abroad.
How do I book a trip, and how do payments work?
Tell us your dates and plans on WhatsApp, phone or email and a planner sends you an itinerary with hotels named. A small token advance confirms the booking and locks today’s rate; the balance is paid before the trip starts. You can pay online (Razorpay), by bank transfer or by UPI. The advance is non-refundable, but you can move your travel date once, to any date within six months.
Can travel agents work with Suzu Travels?
Yes. More than 200 travel agents across India work with us for net rates, confirmations within about two hours, white-label itineraries, a dedicated B2B manager and credit terms for established partners. Write to b2b@suzutravels.com or WhatsApp +91 70874 88961.
Which languages does the Suzu team speak?
Our planners speak Hindi and English, and Sujata Rai and Shashi Rai also speak Nepali. Shashi Rai is the single point of contact for travellers from Nepal planning an India tour.
How quickly will Suzu Travels reply to me?
Our sales team replies to enquiries within 30 minutes on WhatsApp, phone and email, every day. Complaints are resolved within 24 hours.
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HP Tourism registered travel agent · Reg. No. DTO-MND-11-243/2022GST registered4.7★ GoogleBrowse tour packagesBook a cab
