Himachal Tourism Approved
ISO 9001:2015
® Trademark Registered
4.9★ Google
Own Taxi Fleet
Himachal Tourism Approved
ISO 9001:2015
® Trademark Registered
4.9★ Google
Own Taxi Fleet

WHO WE ARE

About Suzu Travels

A professional travel company built on local expertise, genuine service and 6 years of trust

6+
Years in Business
5000+
Happy Travellers
200+
B2B Agent Partners
50+
Destinations
4.9★
Google Rating
24/7
Customer Support

OUR STORY

Born in the
Mountains of Himachal

Suzu Travels was founded in Ghumarwin, Himachal Pradesh with one clear mission — to give every traveller a genuine, safe and unforgettable experience in the Himalayas and across India.

We are not an aggregator sitting in a city office. We live in Himachal. We know every road, every hotel, every pass, every season. That local knowledge is what makes our packages better than anything you will find online.

Today we are a full-service DMC with dedicated departments for sales, reservations, operations, marketing, accounts and customer support — serving both direct customers (B2C) and travel agent partners across India (B2B).

No middlemen
Direct inventory
Own taxi fleet
Local guides
24/7 support

Our Journey

2018
Founded in Ghumarwin, Himachal Pradesh
2019
Himachal Tourism Department approval received
2020
Kashmir & Ladakh packages launched
2021
ISO 9001:2015 Certification achieved
2022
Own taxi fleet — Innova, Tempo, SUVs launched
2023
Trademark registered. 200+ B2B partners onboarded
2024
5000+ happy travellers milestone crossed
2025 Present
PAN India expansion — Kerala, Goa, Rajasthan, Andaman

HOW WE ARE ORGANISED

Our Departments

Every department has a clear role — so your trip is handled by the right expert at every stage

Sales & Enquiry
Our sales team handles all inbound enquiries from customers and travel agents. We respond within 30 minutes on WhatsApp, phone and email — every single day.
  • Customer enquiry handling
  • Custom itinerary preparation
  • Package pricing and quotations
  • B2C direct sales
  • Group booking consultations
Reservations
Our reservations desk manages all hotel bookings, vehicle allocations, activity bookings and confirmation vouchers. Every booking is double-confirmed before your trip.
  • Hotel reservations across India
  • Vehicle and cab allocation
  • Activity and adventure bookings
  • Voucher generation
  • Booking modifications
Tour Operations
Our operations team manages the ground execution of every tour. From driver briefings to hotel check-ins, they ensure your trip runs exactly as planned.
  • Driver and guide coordination
  • On-trip support 24/7
  • Hotel check-in management
  • Emergency handling
  • Quality checks at every stop
Marketing & Digital
Our marketing team manages our online presence — Instagram, Google, Facebook, YouTube and this website. We create content that inspires travel and brings customers to us.
  • Social media management
  • Google Ads and SEO
  • Content creation
  • Influencer partnerships
  • Email campaigns
B2B & Travel Agents
We work with hundreds of authorized travel agents across India. Our B2B desk offers competitive net rates, instant confirmations and dedicated support for agent partners.
  • Travel agent onboarding
  • Net rate quotations
  • Agent commission management
  • White-label itineraries
  • Priority booking support
Accounts & Finance
Our accounts team manages all payments, invoices, GST billing and refunds. We maintain full transparency in all financial transactions.
  • Invoice and GST billing
  • Payment collection
  • Refund processing
  • Agent commission payouts
  • Financial reconciliation
Customer Experience
After your trip, our customer experience team follows up to collect feedback, resolve any concerns and ensure you had the experience you deserved.
  • Post-trip feedback collection
  • Complaint resolution
  • Review management
  • Customer satisfaction surveys
  • Loyalty and repeat customer benefits
Management
Our leadership team oversees all operations, strategy and partnerships. They ensure Suzu Travels maintains its reputation as Himachal's most trusted DMC.
  • Strategic planning
  • Partner and hotel negotiations
  • Quality assurance
  • Business development
  • Policy and compliance

Meet Our Team

Dedicated professionals turning your travel dreams into reality.

Management & Strategy

Management & Strategy

The core leadership driving Suzu Travels toward excellence in the travel industry.

Suhail Akhtar

Suhail Akhtar

Business Development Manager | Team Pathfinder

Reservations & B2B Setup

Hindi, English

reservation@suzutravels.com


Suhail Akhtar has been working with Suzu Travels since 2019, handling sales and reservations. He manages hotel bookings, travel arrangements, and client inquiries on a daily basis, ensuring everything is handled smoothly and on time. He works closely with B2B clients and partners, maintaining regular communication and supporting them with bookings, pricing, and availability. His focus is to keep the process clear and reliable so that clients can manage their bookings without any confusion. Suhail also coordinates with hotels and vendors to ensure confirmations are done properly and there are no delays.
Shashi Rai

Shashi Rai

Business Relationship Manager

Nepali, Hindi, English

shashi@suzutravels.com

+977-9845975148


Prepares travel itineraries and distributes travel arrangements and schedules to all appropriate staff. Obtains approval from leadership for travel requests and expenses that exceed established limits. Advises travelers of and assists with any need for specialized travel documents such as visas or passports. SPOC for all Nepal Tourists who are planning for India Tour.
Travel Experts & Sales

Travel Experts & Sales

Our dedicated travel consultants who help you plan and customize your perfect holiday packages.

Gopal Thakur

Gopal Thakur

Senior Destination Planning Manager | Team AutoPilot

All India. Kashmir to Kanyakumari

Hindi, English

gopal@suzutravels.com


Gopal has over 8 years of experience in the travel and tourism industry and has worked extensively in operations and client servicing. He has a good understanding of how travel planning works on the ground and focuses on making sure trips are well-organized and run smoothly. He regularly handles tour operations, vendor coordination, and itinerary planning for both individual and group travelers. He works closely with partners and service providers to ensure bookings, transport, and other arrangements are managed properly. Gopal pays attention to small details and makes sure timelines are followed, so that customers have a comfortable and hassle-free experience. He is also experienced in handling on-ground situations and resolving issues whenever required.
Anshul Thakur

Anshul Thakur

Senior Tour Planning Manager | Team AutoPilot

Pan India Customized Packages

Hindi, English

anshul@suzutravels.com


Anshul has over 8 years of experience in the hospitality and tourism industry and holds a Master’s degree in Tourism. Over the years, he has worked with a wide range of clients, understanding different travel requirements and helping them plan their trips in a smooth and organized way. He is experienced in handling customer inquiries, managing bookings, and resolving issues when needed. Anshul focuses on keeping everything clear and well-coordinated, so that clients can plan their travel without confusion. He takes time to understand customer preferences and suggests suitable options based on their needs and budget. He also stays involved throughout the process, ensuring that all arrangements are properly managed and any concerns are addressed on time.
Kamal Chandel

Kamal Chandel

Team Leader | Team-AutoPilot

All Domestic destinations

Hindi, English

kamal@suzutravels.com


Kamal holds a Master’s degree in Tourism and has over 10 years of experience in the travel industry. He works in the sales team at Suzu Travels, handling customer inquiries and bookings. He has good knowledge of Indian destinations, especially North India, and regularly assists customers with package options, hotel choices, pricing, and booking details. He focuses on giving clear information so that customers can easily understand and finalize their plans. Kamal stays involved throughout the booking process and ensures that everything is handled properly from start to finish.
Pooja Thakur

Pooja Thakur

Senior Travel Sales Strategist | Team Phoenix

Destination Expert – Pan India

Hindi, English

pooja@suzutravels.com


Pooja Thakur has been a dedicated professional in the travel industry since 2016, bringing years of hands-on experience in understanding diverse travel needs, budgets, and preferences. She specializes in crafting personalized travel experiences by offering expert guidance on destinations, local cultures, traditions, weather conditions, and must-do activities — ensuring every journey is smooth, memorable, and truly satisfying. Driven by her passion for exploring new places, Pooja has successfully curated exceptional travel experiences across Himachal Pradesh, Uttarakhand, Leh Ladakh, Kashmir, Northeast India, and South India. Her attention to detail, customer-first approach, and deep destination knowledge make her a reliable and trusted travel consultant.
Purvi Thakur

Purvi Thakur

Pre Sales - Travel Consultant | Team Pathfinder

Himachal & Kashmir Expert

Hindi, English

Pooja.thakur@suzutravels.com


Purvi Thakur has been working in the travel industry since 2016, building strong expertise in understanding different travel requirements, budgets, and customer preferences. As a Pre-Sales Travel Consultant, she focuses on assisting clients at the initial stage of their journey by understanding their needs, suggesting suitable destinations, and guiding them with the right travel options. She provides clear insights on destinations, local culture, traditions, weather, and key experiences so clients can make confident decisions. Driven by her passion for travel, Pooja has helped plan and recommend trips across Himachal Pradesh, Uttarakhand, Leh Ladakh, Kashmir, Northeast India, and South India. Her strong attention to detail, customer-first mindset, and in-depth destination knowledge make her a dependable point of contact for travelers during the planning phase.
Chunnu Bhatia

Chunnu Bhatia

Pre Sales - Travel Consultant | Team-AutoPilot

Himachal & Kashmir Expert

Hindi, English

Chunnu@suzutravels.com


Chunnu Bhatia works as a Sales Executive at Suzu Travels, handling customer inquiries and bookings on a daily basis. She connects with clients, understands what they are looking for, and helps them choose the right travel package based on their budget and preferences. She mainly deals with destinations like Himachal and Kashmir, where she guides customers with package options, pricing, hotel choices, and booking details. Chunnu also stays in touch with clients during the booking process, answering their questions and helping them finalize their plans smoothly. Her approach is simple and practical.
Booking & Operations

Booking & Operations

The backend team ensuring all your hotel and transport bookings are confirmed and managed smoothly.

Kanchan Thakur

Kanchan Thakur

Reservation & Inventory Manager

Hindi, English

kanchan@suzutravels.com


Kanchan holds a Master’s degree in Tourism and Travel Management, with over three years of experience in handling travel operations and reservations. Originally from Himachal Pradesh, she has strong knowledge of destinations, local routes, and hospitality standards. As a Reservations & Bookings Specialist, Kanchan ensures smooth coordination of hotel bookings, transport arrangements, and itinerary execution. She is highly detail-oriented and focuses on accuracy, timely confirmations, and seamless travel planning. Her dedication lies in managing every booking efficiently so that guests experience a hassle-free journey from start to finish.
Ashiya

Ashiya

Reservation & Inventory Manager

Hindi, English

ashiya@suzutravels.com


Ashiya holds a Master’s degree in Tourism and Travel Management, with over three years of experience in the travel industry. Being from Himachal Pradesh, she has strong knowledge of regional destinations, routes, and local coordination. As a Reservation & Services Specialist, Ashiya manages end-to-end booking processes including hotel reservations, transport arrangements, and on-ground service coordination. She ensures every detail is handled with accuracy, timely updates, and smooth execution. Her proactive approach and attention to detail help in delivering well-organized and hassle-free travel experiences.
Digital Marketing & Tech

Digital Marketing & Tech

The creative minds ensuring our digital presence is as seamless as your travel experience.

Palak

Palak

Digital Marketing & Web Administrator

Hindi, English

palaksuzutravels@gmail.com


Drives the brand's digital presence through strategic online marketing campaigns while overseeing website administration to ensure a seamless booking experience for every traveler.
Finance & Internal Operations

Finance & Internal Operations

Sujata Rai

Sujata Rai

Director – Finance & Operations

Operations & Financial Strategy

Nepali, Hindi, English

Sujata@suzutravels.com

+91 70874 88961


Manages finance, accounts, lead distribution, internal workflows, and team coordination across sales, reservations, and operations. She ensures smooth communication, timely follow-ups, organized processes, and efficient support for both customers and team members.
Sales Strategy & Business Growth

Sales Strategy & Business Growth

Mr. Sushil Kumar

Mr. Sushil Kumar

Managing Director

Sales, Marketing & Business Growth

Hindi, English

info@suzutravels.com


Mr. Sushil Kumar leads Suzu Travels’ overall sales, marketing, lead generation, business growth, and client escalation management. He oversees the company’s growth strategy, digital marketing direction, sales performance, customer experience standards, and key business decisions to ensure smooth operations and trusted travel services.

Ready for an unforgettable tour?

B2B PARTNER NETWORK

200+ Authorized Travel Agents
Across India

We partner with travel agents in every major city — offering net rates, instant confirmations and dedicated B2B support.

India Map — Suzu Travels B2B Partner Network across major cities
Himachal Pradesh — Our HQ
200+
Agents
12+
Cities
PAN
India

Why Partner With Us?

Competitive Net Rates
Best DMC rates in Himachal — add your margin and sell with confidence
Instant Confirmations
Hotel and vehicle confirmations within 2 hours of booking request
White-label Itineraries
Receive itineraries with your agency branding � ready to send to clients
Dedicated B2B Manager
One point of contact for all your bookings, modifications and support
Flexible Payment Terms
Credit facility available for established agent partners
Real-time Availability
Check hotel and cab availability instantly via WhatsApp or email

ACTIVE B2B PARTNERS IN

Delhi (40+) Mumbai (25+) Chandigarh (30+) Bengaluru (20+) Hyderabad (15+) Chennai (12+) Kolkata (18+) Pune (15+) Jaipur (20+) Ahmedabad (12+) Lucknow (14+) Amritsar (10+)
WE LISTEN

Complaints, Suggestions
& Feedback

Your experience matters more than anything. If something went wrong or you have a suggestion, we want to hear it — and we will act on it.

Ready to Plan Your Trip?

Free consultation • Personalised itinerary • Best prices guaranteed

WhatsApp Us Call Now Contact Us

REVIEW & TESTIMONIALS

What Our Customers Are
Saying About Us

EXCELLENT
Based on 422 reviews
P
Pallavi
1 week ago
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We travelled in HP and Punjab with Suzu Travels. Right from the start, the team coordinated well. They...
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U
Uday Thakkar
2 weeks ago
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Excellent service provided by suzu travels especially Mr Anshul and Miss Kanchana and not forgetting the driver...
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R
Reshma Uday Na...
2 weeks ago
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We had a wonderful 6N/7D trip to Manali, Dharamshala, and Amritsar with Suzu Travels....
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M
Mehul Siria
2 weeks ago
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Package for Himachal was excellent.Our experience is very good.Management is extraordinary. Excellent...
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Dhaval
Dhaval chaudhary
2 weeks ago
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Our trip to Shimla and Manali with Suzu Travel was truly exceptional and perfectly managed from beginning to...
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Sujata
Sujata Das
2 weeks ago
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There were moments of adventure that filled me with both exhilaration and nervous anticipation. My...
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